faq
ACCOUNT SETTINGS
WHEN WILL MY ORDER(S) BE PROCESSED?

- Orders are being processed at 9 AM on a working week day. (We are closed during Public Holidays and weekend)

- E.g. If your order is placed on a weekend, your order will be processed on the subsequent working day at 9 AM on Monday.

- E.g. If your order is placed on a weekend and the subsequent Monday falls on a Public Holiday, your order will be processed at 9 AM on Tuesday

HOW LONG WILL MY ORDER TAKE TO REACH

- We are currently using Ninja Van for small parcels <5kg and Seller Own’s Fleet for orders 5kg and above. You will receive an email confirmation once your order is dispatched and it’ll normally reach you between 3 to 5 working days**.

- You can track the status of your order here.

**Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address or other causes

HOW DO I KNOW IF MY ORDER IS ON THE WAY?

You’ll receive an email notification once your order is processed and dispatched for delivery. Your order will reach you within 3 to 5 working days upon dispatched.

I HAVE RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

We’re really sorry if you’ve received a defective item. Please take a photo of the parcel and the defective item and drop us an email within 3 working days from date of delivery so that we can get this sorted for you.

MY ORDER ARRIVED WITH MISSING ITEM/S

We’re sorry there’s an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

a) We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

b) The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.

c) If you’ve placed multiple orders within a few days of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may be have been combined and split across multiple parcels.

If you have an item missing from your order, please send us a photo of the parcel and its full content within 7 days of your order being delivered and we’ll do our best to help you.

MY ORDER ARRIVED WITH INCORRECT ITEM/S

If you’ve received something you haven’t ordered, please retain the item in its original packaging and send us a photo of the incorrect item/s that you’re received. We will review the order and make things right!

CAN I RETURN A PRODUCT IF I CHANGED MY MIND?

To ensure safety and quality of our products, we do not accept returns to maintain the integrity of the items as well as reduce any risk of contamination. We seek your understanding and cooperation.